Frequently Asked Questions

We offer a comprehensive range of photo editing services including portrait retouching, background removal, product photo editing, real estate photography enhancement, wedding photo editing, color correction, skin retouching, and custom creative editing. Our team specializes in both basic adjustments and advanced artistic enhancements.

Our team consists of professional photo editors with 5+ years of experience in the industry. All editors are Adobe Certified and have worked with major brands, photographers, and agencies. We maintain the highest quality standards through continuous training and quality control processes.

Yes! We work with individual photographers, photography studios, e-commerce businesses, real estate agencies, marketing agencies, and any business that needs professional photo editing. We offer custom pricing and workflows for high-volume clients.

Our pricing varies based on the complexity and volume of work. Basic edits start at $5 per image, while advanced retouching can range from $15-50 per image. We offer volume discounts for bulk orders and custom pricing for ongoing partnerships. Use our pricing calculator or request a quote for accurate pricing.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Payment is required before we begin work on your project. We use secure, encrypted payment processing to protect your financial information.

Yes! We offer volume discounts starting at 50+ images (10% discount), 100+ images (15% discount), and 500+ images (20% discount). Enterprise clients with ongoing needs can receive custom pricing with additional discounts. Contact us for a personalized quote based on your volume requirements.

Standard turnaround time is 24-48 hours for most projects. Rush delivery (12-24 hours) is available for an additional 50% fee. Complex projects may require 3-5 business days. We always provide estimated delivery times before starting work and send progress updates for large projects.

You can upload photos through our secure online portal, send via WeTransfer, Dropbox, or Google Drive links. We accept most common formats including RAW files (CR2, NEF, ARW), JPEG, PNG, and TIFF. Maximum file size is 100MB per image. Detailed upload instructions are provided after order confirmation.

Edited photos are delivered via secure download link sent to your email. Files remain available for download for 30 days. We can deliver in various formats (JPEG, PNG, TIFF) and resolutions based on your requirements. Batch downloads and cloud storage integration are available for large orders.

Your satisfaction is our priority. We offer up to 3 free revisions per image to ensure you're completely happy with the results. If you're still not satisfied, we provide a full refund within 7 days of delivery. We also offer a free sample edit so you can see our quality before committing to a full order.

Absolutely! Our portfolio showcases extensive before and after examples across all service categories. You can also try our free sample service where we edit 1-3 of your photos at no cost so you can experience our quality firsthand.

We use standardized workflows, quality checklists, and multi-level review processes. Each project is assigned a dedicated editor and reviewed by a senior editor before delivery. We maintain detailed style guides for ongoing projects to ensure consistency across all deliverables.

We work with all common image formats including RAW files (Canon CR2, Nikon NEF, Sony ARW, etc.), JPEG, PNG, TIFF, PSD, and more. We can deliver in any format you require. For best results, we recommend submitting the highest quality files available, preferably RAW format.

We accept files up to 100MB each. Minimum resolution should be 1500px on the longest side for quality results. For print work, we recommend 300 DPI. There's no maximum resolution limit - we can work with high-resolution files from professional cameras and deliver at any resolution you need.

Yes! Our support team is available via email, chat, and phone during business hours (9 AM - 6 PM EST, Monday-Friday). We provide project updates, answer technical questions, and assist with file uploads or downloads. Emergency support is available for rush orders.